Mink - Online shop selling handmade home decoration, accessories, candle holders, mirrors, wood carvings paintings & sandals

At The Mink Shop we realise that things don't always go as expected, and sometimes goods may have to be returned – a product may be defective, you have received the wrong item, or maybe you have just changed your mind. 

General Returns Policy

We offer a 14 DAY UNCONDITIONAL RETURN POLICY. If you are not fully satisfied you may return the item within 14 days after receipt. 

We stand behind all of our products and ensure that all products are in perfect condition prior to shipping. If a product is wrongly described, defective or doesn't do what it is supposed to do, you may choose between a replacement, store credit or refund.

Freight charges for return delivery to Mink will need to be paid by you. Due to high demand an exchange for the same product may not be available. Please note the incorrectly sent item will need to be returned in its original condition.

How to request a return:

STEP 1.  
Please contact us as soon as the problem arises via our online contact form stating your order number, the item(s) you are returning and details of the problem.

STEP 2.
Our Customer Experience Team will provide you with a Reply address. For store credit and refund, postage and handling fees will be deducted from the total amounts. You will be responsible for shipping charges to return the item to us. If a replacement is required, Mink will be responsible for covering the re-sending of the product to your address.

STEP 3.
Once the item is received by Mink, and provided the returned item meets our criteria, we will provide you with a credit to your account, a replacement product or a full refund to your original method of payment. This will be done within 7 business days of receiving the item and advise you of the outcome. 

'Change of mind' Returns

Change of Mind Items. If you change your mind about the product you purchased from The Mink Shop (up to a value of $100), you are welcome to return the product to us.

For a credit to be issued, the item must be returned to us in it's original condition - undamaged, unopened, not used or damaged in any way. Once the item is returned and assessed, we will provide you with a credit on your Mink account for the product amount only (excludes delivery).

Please note that we are unable to accept 'change of mind' returns for bulk orders (i.e. 2 or more of the same product).

How to request a Change of Mind return:

STEP 1.  
Please contact us within 7 days of delivery of the item via our online contact form stating your order number and the item(s) you are returning. Our Customer Experience Team will then email you the relevant return information.

STEP 2.
Return the item to Mink using the address provided. We will need to receive the returned item(s) within 14 days from you receiving them in order for the return to be valid, so please return the item immediately.

You are responsible for all costs to facilitate the return of the item to us. Mink does not accept any liability for returned items until they have been received by us. For high value items, we recommend using an insured and trackable delivery method. Please ensure the item is packaged securely and appropriately for postage.

STEP 3.
Please allow 14 days for the return to be processed. Once the item has been received and assessed, we will provide a credit on your Mink account for the product amount (excludes delivery). Once the credit is on your account, you may place another order at your leisure.